Refund policy

At Portable Wudu, we aim to ensure all customers are satisfied with their purchase. This policy outlines your rights and our procedures for returns and refunds.

1. Returns Eligibility

You may request a return if:

The item is unused, in original condition, and in original packaging
The return request is made within 14 days of delivery
Proof of purchase is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-refundable:

Used or installed products
Custom-made or bespoke items
Items returned without original packaging
3. Faulty or Damaged Goods

If your item arrives faulty or damaged:

You must notify us within 48 hours of delivery
Provide photos/videos of the issue
We will offer a replacement, repair, or refund where appropriate
4. Return Process

To initiate a return:

Email: info@portablewudu.com
Include your order number and reason for return
Await return approval before sending items

Returns sent without approval may not be accepted.

5. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty
We recommend using a tracked and insured service
6. Refunds

Once your return is received and inspected:

Refunds will be processed within 5–10 working days
Refunds will be issued to the original payment method

Shipping costs are non-refundable unless the item is faulty.

7. Order Cancellations

Orders may be cancelled before dispatch. Once shipped, the return policy applies.